Virginia Beach and Norfolk Auto Repair

My son brought his car here for an oil change (his first). They up-charged him and he ended up paying an exorbitant amount.

Very fast service and knowledgeable staff. Eric explained everything and they were very thorough.

My girlfriend went here for a state inspection and they ended up selling her a fuel induction service that cost $270 that she did not need!! I’ve worked on cars since I was 15, and I’ve worked on hers and the engine was running perfectly smooth, and the spark plugs looked fine. If a fuel injector was malfunctioning, I would be able to tell by looking at the spark plugs. I can read plugs very well. Been doing it since I was 15. (I’m 43 now)She uses shell top-tier gas, which has extra cleaning agents in it, which do basically the same thing the machine does over time, keeping the engine clean. They also recommended changing engine air filter, and cabin air filter based on TIME only! Anytime your vehicle is not running your engine air filter nor your cabin air filter it’s getting dirty. You base those on mileage NOT time. The only time you take time into consideration is with engine oil. Internal combustion engines do not seal 100%. As there’s a small gap in the oil control rings, and compression rings on your pistons. And every time you drive a car, small amounts of fuel contaminate the engine oil, and can degrade it/break it down. So in most cases even if you drive a car only 500 miles a year, you still need to change the engine oil at least once a year. That’s why most oil changes are recommended every 5000 miles or 6 months whatever comes FIRST. If you’ve hit 5000 miles in 2 months, it’s time to change your oil. If you put 2000 miles on your car and it’s been 6 months. It’s time to change your oil. In summary, I would avoid this place.

My girlfriend went here for a state inspection and Eric ended up selling her a fuel induction service that cost $270 that she did not need!! I’ve worked on cars since I was 15, and I’ve worked on hers and the engine was running perfectly smooth, and the spark plugs looked fine. If a fuel injector was malfunctioning, I would be able to tell by looking at the spark plugs. I can read plugs very well. Been doing it since I was 15. (I’m 43 now)She uses shell top-tier gas, which has extra cleaning agents in it, which do basically the same thing the machine does over time, keeping the engine clean. They also recommended changing engine air filter, and cabin air filter based on TIME only! Anytime your vehicle is not running your engine air filter nor your cabin air filter it’s getting dirty. You base those on mileage NOT time. The only time you take time into consideration is with engine oil. Internal combustion engines do not seal 100%. As there’s a small gap in the oil control rings, and compression rings on your pistons. And every time you drive a car, small amounts of fuel contaminate the engine oil, and can degrade it/break it down. So in most cases even if you drive a car only 500 miles a year, you still need to change the engine oil at least once a year. That’s why most oil changes are recommended every 5000 miles or 6 months whatever comes FIRST. If you’ve hit 5000 miles in 2 months, it’s time to change your oil. If you put 2000 miles on your car and it’s been 6 months. It’s time to change your oil. In summary, I would avoid this place.

I can always depend on Eric and the BP NAPA team to service or repair my vehicles. Quality work done right.

Eric has been extremely helpful over the years and I highly recommend working with him.

No rest rooms. As good as it looks on the outside, it isn’t very clean on the inside.

Excellent Service & Honest!! NAPA BP is dedicated to providing transparent customer service with reasonably priced automotive services. Thank you, Eric, and the hardworking NAPA BP crew!!

They said I needed repairs costing 850 dollars went to a real mechanic and was told i didn’t need those repairs .your at the mercy of the mechanic there trying to make money . Beware