Virginia Beach Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 2:00 PM
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5

It was a pleasure working with your Lexus and thank you for taking time to show your support, as our team truly appreciates it. We encourage you to give us a call should you need assistance again. Management Napa BP

- Napa BP
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5

Twice these guys have helped me! First time I blew a tire right in front of the shop and they helped me with my spare. Second time a timing belt fell off my van and they lent me the tools to fix it. Super helpful and trustworthy

Thank you for the 5 star thumps up, Silverstream. We glad to hear from you and thats what we are here to help. MGT Napa BP

- Napa BP
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1

I took my Jeep to this place for an alignment of which they could not perform, because first they called to tell me my tires were missing chunks and they said because of that they could not align it. My boyfriend went back up there and looked and what they showed him was not chunks missing from my tires just uneven wear from a bad alignment so he told them to do the alignment and they said okay. Then they said the part they needed to adjust was seized up and that they could not get it loose so I needed to replace it. We bought the parts somewhere else and are installing them now only to find they completely over tightened my lug nuts and cross threaded one to the point where chunks of threads fell off and now that whole piece will now cost me more money and I’ll have to replace it. The part that they needed to loosen to preform the alignment they left bolts that they could break loose, un-tightened and we also just found that today as well while replacing parts. So I don’t recommend this place if you care about your safety and your wallet.

Ms Jessica Our records show that we explained and showed you in the beginning while your vehicle was on our alignment rack that due to excessive tire wear caused by worn components that we would not be able to perform a quality alignment without replacing suspension components and at least two worn tires. However, You ask us to attempt to align vehicle at which time a seized tie rod adjuster sleeve was found as well. We also advised you of the component that no longer performs and you mentioned that your friend will replace it and bring it back. This happened well over a month ago. Please call the shop # 757-301-6399 and ask for George if we are missing some info here. Thank You

- Napa BP
5

They are a pretty good bunch of guys. The staff is very knowledgeable. The location is very visible and located right on Dam Neck Rd near Holland Rd. I've been taking my cars there since they opened a few years ago. They are accurate when they tell you when you're car will be ready and they are very good at notifying you with updates. When the estimates were a little too high for my budget, they worked to help find cheaper parts or alternate solutions. Sometimes you'll have to press them for that information though. The staff has showed great patience and willingness to help even when I had a million questions to try to figure out if I could postpone some repairs or try to do them myself. They have been very instrumental in a few of my DIY projects and were very open and honest about sharing their expertise. I think that's the biggest reason why I have come to trust them. Oh yeah, their waiting area is big and quite nice. There's free coffee, tv, and wifi too. I don't like having my cars in for repairs but this is a pretty good place to go. UPDATE: As of 2019, they have downsized the building and services. They moved next door and no longer do full service repairs, just oil changes and I think inspections. What a bummer! I used drop off and walk home.