I took my Jeep to this place for an alignment of which they could not perform, because first they called to tell me my tires were missing chunks and they said because of that they could not align it. My boyfriend went back up there and looked and what they showed him was not chunks missing from my tires just uneven wear from a bad alignment so he told them to do the alignment and they said okay. Then they said the part they needed to adjust was seized up and that they could not get it loose so I needed to replace it. We bought the parts somewhere else and are installing them now only to find they completely over tightened my lug nuts and cross threaded one to the point where chunks of threads fell off and now that whole piece will now cost me more money and I’ll have to replace it. The part that they needed to loosen to preform the alignment they left bolts that they could break loose, un-tightened and we also just found that today as well while replacing parts. So I don’t recommend this place if you care about your safety and your wallet.
Ms Jessica Our records show that we explained and showed you in the beginning while your vehicle was on our alignment rack that due to excessive tire wear caused by worn components that we would not be able to perform a quality alignment without replacing suspension components and at least two worn tires. However, You ask us to attempt to align vehicle at which time a seized tie rod adjuster sleeve was found as well. We also advised you of the component that no longer performs and you mentioned that your friend will replace it and bring it back. This happened well over a month ago. Please call the shop # 757-301-6399 and ask for George if we are missing some info here. Thank You
- Napa BP