Virginia Beach Auto Repair

Update & Response to owner: "When you say you don't know the story here" is because there have been multiple issues with different vehicles. Your response is based on as if it was one visit and one vehicle. Providing a 1 star response and explanation of why is a dissatisfied customer not a disrespectful one. I recently brought my vehicle in for a routine oil change, and unfortunately, my experience was far from satisfactory. After the oil change, I drove the vehicle less than 500 miles when I noticed an issues with my engine. No oil at all...no leaks ever present. Disappointing to say the least that you trust a business to perform basic maintenance without causing harm and you have a larger issue. Contacted them to see if they would do anything to help with the issue they caused and they wont even refund the oil change amount. Previously the staff attempted to upcharge me for an additional work related to my state inspection sticker. I took it to a retired mechanic who helped me deal with getting the sticker after he showed them the handbook that they were wrong. Use caution if dealing with this company.

$441 was the first price I was quoted for a vehicle alignment. They called me back and left me another voicemail saying they could do it for $353. Not sure why that total changed? I called them back and thought they were joking about the price, I asked why the price is so high and they told me they weren’t sure. Just want to make this post so no one gets scammed for an alignment. Do not take your vehicle here for an alignment! You can go to any shop in the area and they typically charge $120-$130.

$441 was the first price I was quoted for a vehicle alignment. They called me back and left me another voicemail saying they could do it for $353. Not sure why that total changed? I called them back and thought they were joking about the price, I asked why the price is so high and they told me they weren’t sure. Just want to make this post so no one gets scammed for an alignment. Do not take your vehicle here for an alignment! You can go to any shop in the area and they typically charge $120-$130. Edit to the owners response: I did a night drop so my vehicle was at your shop. If you Google how much an alignment costs, the most expensive price I see is $175.

Eric is the best!

My service was quick and affordable….. I have not had any issues since service was rendered

Fast and efficient job, I will recommend them with my friends and family!

I brought my SUV for the state inspection to this business on Tuesday morning. My SUV has always been maintained properly, no problems, no defects, all proper dealer inspections done on time, etc. So I brought it to them running perfectly. In the afternoon came to pick it up, it passed inspection and had an updated sticker on. But somehow it would not start after they "inspected" it. I told them that I arranged for the tow and will be taking it to official Jeep/Dodge Hall dealership to figure out what is suddenly wrong with my vehicle and I left. Returned in few hours to meet the tow truck driver at my car's location and decided to start it out of curiosity. It started normal and at that hour Napa BP already closed for the day. I took it to Auto zone to check battery, alternator, etc. It passed all the tests and battery health was good. Long story short, I believe nothing was wrong with my Jeep to begin with but something might've been tweaked in it so it won't start and I will go back Napa BP looking for their car repair services. Once they realized I am not utilizing their services for it and about to take it to official dealership that might figure out what has been tweaked they put it back within those few hours that I waited at home for the tow truck. Needless to say, next year both of my vehicles aren't going to this place for the inspection, I will take them to the official Hall dealership for state inspections. Find a different place if you don't want to have a strange experience like mine. Comment about made up things about supposedly my inspection report. My husband took the car in, so whatever issues you post in the reply aren’t mine, because it wasn’t under Natalia’s name. The review is about the location near intersection of Lynnhaven Pkwy and Dahlia Dr.

This Napa group was professional, efficient and effective. Very good customer service. Will go back for future service.

Professional workers, Very knowledgeable and experienced. Work completed on time.

I brought my SUV for the state inspection to this business on Tuesday morning. My SUV has always been maintained properly, no problems, no defects, all proper dealer inspections done on time, etc. So I brought it to them running perfectly. In the afternoon came to pick it up, it passed inspection and had an updated sticker on. But somehow it would not start after they "inspected" it. I told them that I arranged for the tow and will be taking it to official Jeep/Dodge Hall dealership to figure out what is suddenly wrong with my vehicle and I left. Returned in few hours to meet the tow truck driver at my car's location and decided to start it out of curiosity. It started normal and at that hour Napa BP already closed for the day. I took it to Auto zone to check battery, alternator, etc. It passed all the tests and battery health was good. Long story short, I believe nothing was wrong with my Jeep to begin with but something might've been tweaked in it so it won't start and I will go back Napa BP looking for their car repair services. Once they realized I am not utilizing their services for it and about to take it to official dealership that might figure out what has been tweaked they put it back within those few hours that I waited at home for the tow truck. Needless to say, next year both of my vehicles aren't going to this place for the inspection, I will take them to the official Hall dealership for state inspections. Find a different place if you don't want to have a strange experience like mine.