Virginia Beach Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 2:00 PM
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4

4

Got gas here, didn't go in store, sometimes they run deals on gas on Thursdays

5

Great shop to get work done at!! Very responsive and very knowledgeable guys. Every issue I have ever had with any of my vehicles they have fixed and showed me how to avoid it from happening again and or how to fix it next time around. Also got all of my cars aligned there and still drives straight as an arrow!! Wouldn’t go to any other shop these guys are rockstars!! Highly recommend!!

5

4

Thank you for a 4 star review. We really appreciate your feedback. Management Napa BP

- Napa BP
1

I brought my vehicle in for a tire balance and alignment and did not have either completed. My truck is lifted with a negative offset on the tires. I was informed that due to this, they can not perform the requested maintenance. I was still presented with a bill. When I questioned why they replied with, because the technician put it on the lift and then realized it could npt be done. Looking at my vehicle it is clear that it has a lift and negative offset. The charge was 78% of what the original cost would have been and it was labeled on the receipt as a suspension diagnostic, which I never requested. I asked for the print out of the reading on the alignment and was told there was none. Needless to say I will not be returning here for service and will be reporting them to the Virginia Attorney General as a consumer complaint.

Ms. Amanda, We apologies for the situation you face here at Napa BP. As per the database your Chevy Tahoe 2007 was scheduled for a Groupon Alignment which was not presented at the scheduled time. Service Manager had to open the repair order as a Regular 4 wheel alignment and you ask to add tire rotation as well. Both labor time came up 1 hr and 40 minutes. Upon lifting your truck on Rotary 7 feet wide alignment rack tech found unable to align due to after market suspension with offset tires 60% out from rack. Tech also had diagnostics and charged 1/2 hr as requested such as steering rack mount bushing worn with left front upper B/J excessive play. Please call the shop 7573016399 and ask for Tim to resolve the situation. Thank you

- Napa BP
4

5

I came in for an inspection but the mechanic noticed a squeaking from my engine. When he opened the hood he noticed a tensioner was about to break apart. They were able to get the part, make te repair and inspect it in a couple of hours. All for a very reasonable fee. Excellent work, excellent customer service and an excellent value! Won't be taking my vehicles anywhere else but here! Thanks Napa BP!!!

5

I came in for an inspection and the mechanic noticed a squeaking sound from.my engine. After opening the hood he discovered a belt tensioner getting ready to come apart. They found the new part, made the repair and inspected it within a couple of hours, all for a very reasonable cost. Excellent work, excellent customer service and excellent value! My vehicles will be coming here only! Thanks Napa BP!!!

Thank you for a 5 star review. We really appreciate your feedback. Management Napa BP

- Napa BP
4

Nice clean and family friendly no waiting in line YES wear your mask