Virginia Beach Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 2:00 PM
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5

Service included diagnosing my stabilitrack concern which they were able to repair. In addition they performed a full synthetic oil service, air filter replacement and a 4-wheel alignment. Service was quick, cost effective and they performed a full maintenance check. If you plan on keeping your investment on the road, you can count on Napa BP Auto Care!

Thank you for a 5 star review. We really appreciate your feedback. Management Napa BP

- Napa BP
5

I went here due to having an issue with my car not starting and I had MaxCare warranty. Eric was very friendly and informative, he kept me informed every step of the way and did his best to get my repairs covered under the warranty. I hope that I will not have to go back anytime soon, but if I do, I will definitely bring my car back here.

5

5

5

Great as service

5

5

1

Do not go here! Used to be a good shop. The new manager E will try try to bilk you for unnecessary repairs at unrealistic prices. They tried to charge me $250 to change a light bulb and pair of Wiper blades.

DANNY, YOUR VEHICLE FAILED STATE INSPECTION FOR THE FOLLOWING: 1.DRIVERS LICENSE PLATE LIGHT OUT. 2.BOTH REAR TURN SIGNAL BULBS NO LONGER AMBER. 3.BOTH WIPER BLADES TORN. TOTAL COST AT THIS POINT WAS 179 PARTS AND WITH LESS THAN AN HOUR LABOR. AND THESE WERE THE TECH'S RECOMMENDATIONS SINCE YOUR CAR WAS IN GARAGE THE FOLLOWING MAINTENANCE CONCERNS WERE NOTED: REAR BRAKE SHOES ARE WEARING CLOSE TO MINIMUM SAFE LIMITS. BOTH REAR TIRES ARE CLOSE TO MINIMUM SAFE TREAD DEPTH. BRAKE AND POWER STEERING FLUID ARE DIRTY AND NEED TO BE FLUSHED. TRANSMISSION LIFE COULD BE PROLONGED BY PERFORMING A TRANSMISSION FLUID FLUSH. ANTIFREEZE IS PAST DUE TO BE REPLACED IF NOT DONE ALREADY. CABIN AND ENGINE AIR FILTER IS DIRTY.

- Napa BP
1

The gentleman at the front desk was friendly however my issue did not get resolved & I left in a worse situation then when I started. I came in to simply have my car trunk lights evaluated & repaired. I was told that a diagnostic would be needed to determine the issue with the lights not coming on properly. I was also told the cost for the diagnostic would be $120. My appointment was at 9:00am & I sat & waited for 3 hours before I was finally told that they were not able to determine the cause of my issue. He also advised another two hours of diagnostics was needed for an additional $240 & I would have to come back next week due to a shortage of staff. I was also asked to walk to my vehicle to be shown a broken attachment for one of my lights the service man claimed was broken before I got there but it was not. After expressing my frustration with my light now being broken worse then when I came in the guy continues to deny any involvement in that & offers me 10% off my initial diagnostic. I left still having an issue with my lights, having to pay for a diagnostic, & with a now broken trunk light. I ended going to a shop down the street whom was able to fix my issue in less time & for less money then I paid for a diagnostic. Needless to say I won’t be coming back nor recommending this shop to others.

5

My go to place for maintenance and inspections, they always go above and beyond to get the job done.