Virginia Beach and Norfolk Auto Repair

Took my car to Napa BP on Holland Road in Virginia Beach to have it inspected. They were very quick in inspecting my car. Also, feel they were fair and honest in the prices they charged for repairs to my car! This is the second time I have used Napa BP and will continue to use them in the future! Highly recommend Napa BP!

Said was low on gas, so they put some in to check. They told me $ 20 on.the phone (which was more than needed). But when I picked it up they told and charged me $40 . No one gave them permission to put any in, none the less $40.00. It is a very old car, but blowing $40 more was ridiculous. I could go on and on, but if you notice they just write a nasty reply. Personally I notice them talking down.to women. Talking g with other women patrons I. The past , they agree. So much more I tell you all, but they would just have a snotty reply. Getting a new car now and will NEVER go there again. And I will pass the word on my opinion.

These guys are great. No complaints. Very friendly and very communicative! Highly recommend A++

I had blown a tire this morning dropping my daughter off at school and I brought my car up here. The gentleman got me in right away and I had my car back in a matter of hours. I really appreciate this man for helping me

Doesn't care about his machine even though the customer complain that the pre soak did not work.. All he cares is the money coming in..

My first visit to Napa Bp. Eric was super getting me signed in. The waiting room is really nice. I will definitely be going back. Thank you

Eric is the best!

I brought my SUV for the state inspection to this business on Tuesday morning. My SUV has always been maintained properly, no problems, no defects, all proper dealer inspections done on time, etc. So I brought it to them running perfectly. In the afternoon came to pick it up, it passed inspection and had an updated sticker on. But somehow it would not start after they "inspected" it. I told them that I arranged for the tow and will be taking it to official Jeep/Dodge Hall dealership to figure out what is suddenly wrong with my vehicle and I left. Returned in few hours to meet the tow truck driver at my car's location and decided to start it out of curiosity. It started normal and at that hour Napa BP already closed for the day. I took it to Auto zone to check battery, alternator, etc. It passed all the tests and battery health was good. Long story short, I believe nothing was wrong with my Jeep to begin with but something might've been tweaked in it so it won't start and I will go back Napa BP looking for their car repair services. Once they realized I am not utilizing their services for it and about to take it to official dealership that might figure out what has been tweaked they put it back within those few hours that I waited at home for the tow truck. Needless to say, next year both of my vehicles aren't going to this place for the inspection, I will take them to the official Hall dealership for state inspections. Find a different place if you don't want to have a strange experience like mine.

Eric was very transparent in all transactions. I am glad that they gave me a list of things that need to be done prior to the next inspection. I think that it will help quite a bit in budgeting for the car expenses. All in all we had a very pleasant experience . This was our first time using this shop.