Virginia Beach and Norfolk Auto Repair

Oliveira, We understand your frustration that your recent purchased 2006 commercial Chevy express comes with a lots of problem. You brought the vehicle for Check engine light Diag, leaking water pump, brake replacement and asked us to performed the a full tuneup which we did for $1,993.86 parts and labor. We used all top notch industry standards BG products and Napa genuine parts so you can get 24000 miles or 24 months warranty. After a week you came back for Horn which was associated with after market parts and wires were rip apart and hanging inside the dash. Our Tech spent 3 hours for HORN INOP. In order to move further we asked you for more time or another route to fix problem which cost you less. Here is his recommendation: "DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATIVE SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATION SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). and this was a totally separate job that we did not performed before. The leak from HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST was not present at the time we serviced your van. What you don't understand that if you have brought the vehicle as Pre Purchase Inspection the time you were purchasing this commercial van the out come won't be this way and would only cost you $69.95 which saves bunch of headaches. We do appreciate your business and will fix your Van if you understand the situation. MGT Napa BP

Mr. Santos, We understand your frustration that your recent purchased 2006 commercial Chevy express comes with a lots of problem. You brought the vehicle for Check engine light Diag, leaking water pump, brake replacement and asked us to performed the a full tuneup which we did for $1,993.86 parts and labor. We used all top notch industry standards BG products and Napa genuine parts so you can get 24000 miles or 24 months warranty. After a week you came back for Horn which was associated with after market parts and wires were rip apart and hanging inside the dash. Our Tech spent 3 hours for HORN INOP. In order to move further we asked you for more time or another route to fix problem which cost you less. Here is his recommendation: "DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATIVE SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATION SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). and this was a totally separate job that we did not performed before. The leak from HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST was not present at the time we serviced your van. What you don't understand that if you have brought the vehicle as Pre Purchase Inspection the time you were purchasing this commercial van the out come won't be this way and would only cost you $69.95 which saves bunch of headaches. We do appreciate your business and will fix your Van if you understand the situation. MGT Napa BP

Thank you for bringing in your Mazda 2004 Tribute for oil change and tire rotation, Kendall.Your positive review is a joy to read and we hope you will reach out if there is anything else we can do for you. Gratefully, MGT Napa BP

Thank you for bringing your vehicle to us and taking the time to leave us a review Beth. Our team will be there for you the next time you need our services. Gratefully, Napa BP

Rush, Thank you for bringing us your 2010 Honda insight for inspection. unfortunately we don't have control over a vehicle safety as state guidelines and recommendations were made due the 131k mileage and age of the vehicle as per services. We are sorry the out come of inspection did not please you however here is the list by a certified ASE Tech who is also a commonwealth certified safety inspector. "VEHICLE FAILS STATE INSPECTION FOR THE FOLLOWING: 1.DRIVERS INNER AND OUTER TIE ROD END HAVE EXCESSIVE PLAY. 2.BOTH REAR SIDE MARKER LIGHTS ARE OUT. 3.BOTH FRONT SIDE MARKER LIGHTS ARE OUT. 4.HIGH BEAM HEADLIGHTS ARE UNAUTHORIZED (LED). 5.LOW BEAM HEADLIGHTS ARE UNAUTHORIZED (LED). MAINTENANCE CONCERNS NOTED DURING MAINTENANCE CHECK SINCE. ENGINE AND CABIN AIR FILTERS ARE DIRTY, FRONT BRAKE PADS ARE WORN TO THE MINIMUM SAFE LIMITS. WE RECOMMEND REPLACING FRONT BRAKE PADS AND ROTORS." Let us know if had hand over a different repairs.