Virginia Beach and Norfolk Auto Repair

Mr. Danielle, You deserve friendly and helpful service, thank you so much for your incredible review and for taking a moment to highlight the shop and Eric's efforts. Gratefully, MGT, Napa BP

Ms. Linda, Thank you for bringing in your 17 Honda Ridgeline for state inspection. As mentioned before customer does not like the outcome of VA. Safety Inspections. Please read the outcome: "CUSTOMER REQUESTS VIRGINIA STATE INSPECTION. VEHICLE FAILS INSPECTION FOR THE FOLLOWING: BOTH FRONT TIRES ARE WORN BELOW THE MINIMUM SAFE LIMITS. 2.DRIVERS REAR TIRE IS WORN BELOW THE MINIMUM SAFE LIMITS. PASSENGER REAR TIRE IS AT THE MINIMUM SAFE LIMITS. WE RECOMMEND REPLACING ALL FOUR TIRES AND PERFORMING A 4-WHEEL ALIGNMENT. BRAKE FLUID IS GREEN IN RESERVOIR. ENGINE PERFORMANCE CAN BE RESTORED BY PERFORMING A BG PLATINUM FUEL SERVICE."

Oliveira, We understand your frustration that your recent purchased 2006 commercial Chevy express comes with a lots of problem. You brought the vehicle for Check engine light Diag, leaking water pump, brake replacement and asked us to performed the a full tuneup which we did for $1,993.86 parts and labor. We used all top notch industry standards BG products and Napa genuine parts so you can get 24000 miles or 24 months warranty. After a week you came back for Horn which was associated with after market parts and wires were rip apart and hanging inside the dash. Our Tech spent 3 hours for HORN INOP. In order to move further we asked you for more time or another route to fix problem which cost you less. Here is his recommendation: "DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATIVE SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATION SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). and this was a totally separate job that we did not performed before. The leak from HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST was not present at the time we serviced your van. What you don't understand that if you have brought the vehicle as Pre Purchase Inspection the time you were purchasing this commercial van the out come won't be this way and would only cost you $69.95 which saves bunch of headaches. We do appreciate your business and will fix your Van if you understand the situation. MGT Napa BP

Mr. Santos, We understand your frustration that your recent purchased 2006 commercial Chevy express comes with a lots of problem. You brought the vehicle for Check engine light Diag, leaking water pump, brake replacement and asked us to performed the a full tuneup which we did for $1,993.86 parts and labor. We used all top notch industry standards BG products and Napa genuine parts so you can get 24000 miles or 24 months warranty. After a week you came back for Horn which was associated with after market parts and wires were rip apart and hanging inside the dash. Our Tech spent 3 hours for HORN INOP. In order to move further we asked you for more time or another route to fix problem which cost you less. Here is his recommendation: "DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM DIAGNOSIS OF HORN FOUND THE FOLLOWING. WE APPLIED VOLTAGE AND GROUND TO HORN AND FOUND HORN NOT WORKING. REPLACED HORN WITH NEW, AND HORN STILL DOES NOT OPERATE. WE CHECKED CONDITION OF HORN RELAY AND IT IS NOT OPERATING WHEN HORN IS SWITCHED ON. HORN RELAY IS SERVICEABLE. WE BELIEVE THERE IS A BROKEN WIRE IN HORN CIRCUIT SOMEWHERE IN STEERING COLUMN OR DASHBOARD. WE RECOMMEND RELOCATING HORN SWITCH TO PUSH BUTTON ON DASH. THIS IS THE MOST COST EFFECTIVE MEASURE TO RESTORE HORN FUNCTION. WE FOUND FLUID LEAK COMING FROM HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATIVE SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST. WE RECOMMEND REPLACING LEAKING PUMP, AND PRESSURE HOSE TO HYDRO-BOOST. ADDITIONAL DIAGNOSIS FOUND AFTER SMOKE TESTING FUEL EVAPORATION SYSTEM A CRACKED CANISTER VENT SOLENOID. AND PURGE SOLENOID NOT OPERATING (STUCK OPEN). and this was a totally separate job that we did not performed before. The leak from HYDRO-BOOST POWER STEERING PUMP AND PRESSURE HOSE FROM PUMP TO HYDRO-BOOST was not present at the time we serviced your van. What you don't understand that if you have brought the vehicle as Pre Purchase Inspection the time you were purchasing this commercial van the out come won't be this way and would only cost you $69.95 which saves bunch of headaches. We do appreciate your business and will fix your Van if you understand the situation. MGT Napa BP

Thank you for bringing in your Mazda 2004 Tribute for oil change and tire rotation, Kendall.Your positive review is a joy to read and we hope you will reach out if there is anything else we can do for you. Gratefully, MGT Napa BP