Virginia Beach and Norfolk Auto Repair

Love this place. Customer service was great. I definitely recommend this place to others.

Great communication and good work done fast. I'll be a returning customer.

They were patient and answered all my questions several times over a couple weeks.

I am delighted with the quick service and excellent job provided when I had a problem with my vehicle. I have had service provided at this location several times and am pleased with the experience. MJ

Overall experience was great. I was impressed with the safety details Adrean provided. Those details helped me make a better decision regarding fixing my car. Although I still hear that quiet thump, I will take a closer look at the trunk of the car as it could be something I am carrying in the trunk or possibly my spare tire. Again, overall it was a very good experience. NAPA - You guys continue to excel in the service that you provide. It helps your customers feel good about driving their car and being safe. Thank you.

Very professional and trust worthy establishment. I couldn’t recommend this place enough!

We bought a Toyota Corolla for our 17 year old son. We took it to napa for an inspection and an oil change. 5 weeks later the engine started knocking. We checked the oil and it was bone dry! They didn't put any oil in it and it has no leak! I went in and told the guy what happened. He responded with, "HUH?" So I explained again. He said thats where the cameras would come in handy. He said he would call his boss. Two days later I stopped back by and the same man told me the cameras dont go back that far. Convenient. They wouldn't even refund my money for the oil change!

Update & Response to owner: "When you say you don't know the story here" is because there have been multiple issues with different vehicles. Your response is based on as if it was one visit and one vehicle. Providing a 1 star response and explanation of why is a dissatisfied customer not a disrespectful one. I recently brought my vehicle in for a routine oil change, and unfortunately, my experience was far from satisfactory. After the oil change, I drove the vehicle less than 500 miles when I noticed an issues with my engine. No oil at all...no leaks ever present. Disappointing to say the least that you trust a business to perform basic maintenance without causing harm and you have a larger issue. Contacted them to see if they would do anything to help with the issue they caused and they wont even refund the oil change amount. Previously the staff attempted to upcharge me for an additional work related to my state inspection sticker. I took it to a retired mechanic who helped me deal with getting the sticker after he showed them the handbook that they were wrong. Use caution if dealing with this company.

$441 was the first price I was quoted for a vehicle alignment. They called me back and left me another voicemail saying they could do it for $353. Not sure why that total changed? I called them back and thought they were joking about the price, I asked why the price is so high and they told me they weren’t sure. Just want to make this post so no one gets scammed for an alignment. Do not take your vehicle here for an alignment! You can go to any shop in the area and they typically charge $120-$130.