The gentleman at the front desk was friendly however my issue did not get resolved & I left in a worse situation then when I started. I came in to simply have my car trunk lights evaluated & repaired. I was told that a diagnostic would be needed to determine the issue with the lights not coming on properly. I was also told the cost for the diagnostic would be $120. My appointment was at 9:00am & I sat & waited for 3 hours before I was finally told that they were not able to determine the cause of my issue. He also advised another two hours of diagnostics was needed for an additional $240 & I would have to come back next week due to a shortage of staff. I was also asked to walk to my vehicle to be shown a broken attachment for one of my lights the service man claimed was broken before I got there but it was not. After expressing my frustration with my light now being broken worse then when I came in the guy continues to deny any involvement in that & offers me 10% off my initial diagnostic. I left still having an issue with my lights, having to pay for a diagnostic, & with a now broken trunk light. I ended going to a shop down the street whom was able to fix my issue in less time & for less money then I paid for a diagnostic. Needless to say I won’t be coming back nor recommending this shop to others.