Virginia Beach Auto Repair

I had a great experience with Napa BP. I was given fair prices and honest advice. I can’t say enough good things about Eric. He went above and beyond when my car was having engine issues. The service I received was excellent! I will continue to go here.

I can’t say enough good things about Napa BP and their incredible team, especially Eric. From the moment I walked in, I was greeted with genuine warmth and a no-pressure atmosphere. Unlike other mechanics, they didn’t try to upsell unnecessary services. Eric’s expertise and professionalism were evident throughout the entire process. He took the time to explain everything in detail, ensuring I felt confident in the decisions made. This level of transparency and honesty is truly rare in the automotive industry. Napa BP has earned a customer for life, and I wholeheartedly recommend them to anyone in need of top-notch service.

I went for a state inspection on Thursday, August 28, 2023, they said I needed two corner lights on the front of my car and that it would be $345 because they would have to take the bumper off and remove the headlight to replace the bulb what they didn’t know was I watched the mechanic reach up under the fender, pull the socket out and put a new bulb in. He then was checking me out and told me that it was still $345 for two hours worth of work which took 10 minutes just to pass my inspection. It is shady mechanic shops like this. Why I fix everything myself. I will never do business again with this place. I wouldn’t let them put a tire on my car even If I needed one. This place is shady and they are only into fixing your vehicle to make money they don’t care about people!!!!!!

Waste of $100

Nice people great place to buy gas for Cash

I was told my vehicle failed state inspection for three items. Wiper blades, chip in taillight housing, and rust on the brake rotors. The wipers work fine, no smearing or impact on visibility, but ok, no big deal. The taillight housing had a small chip I had not even noticed, on the very outside border of the housing, not in the lens area, but ok, I replaced them both. But the big ticket item was for rust on the front rotors, $800 + estimate for front bearings / rotors (which are one unit on my truck). I ordered $180.00 rotors online to install myself, received the wrong ones, sent them back, had to pay the return shipping. I decided to pull the rotors, they had very minor surface rust that came off easily with brake cleaner...I checked the inspection sheet to make sure I had not missed anything, and what do you know...nothing about brakes was even on the actual inspection sheet...Won't be going back.

We came in on a Saturday for state inspection and was helped by Eric. The staff here were very helpful and friendly. Had to leave to get a new tire and they were very flexible with us and understanding to our situation. We walked away with a valid sticker by the end of the day plus they replaced our tire. Very productive experience and quick service. Would definitely come back next time!