BE WEARY! Last Sunday dropped the work van off to get looked at and they closed and parked my van outside in the parking lot with $1000s worth of parts and tools inside and NEVER EVEN CALLED!!!! How do you do that? Thankfully I have a spare key and went and got it... manager called and apologized and made it right so I scheduled the repair to be done a week later(tomorrow). Got a call today at 11:30am saying even though I have a scheduled appointment that I scheduled a week ago....... they are closing because they think they will be slow. I have a fleet account with them and was very happy with past service but they got me again! Now I have to go ANOTHER week without a repair! Lame! I'd stay away! ** Update ** They asked one of the mechanics if he'd be willing to come in and work on the van. He agreed and the manager opened the shop to take care of my appointment. I left at 3 stars because I had to deal with the situation. The WORK is great. He found spark plugs that had never been changed even though I paid another company to change all of them 2 years ago. Also, pointed out a few other things and made recommendations. They made it right in my book and I went back today so they haven't lost my business. If they can keep up the good work I'll continue to go and soon may be recommending them again. Let me say this one more time. The work they do is great!
Mr. Robert, We would like to apologize for your negative experience at that location, We are a New shop at a different location, with New management and New technicians. We would like to learn more about your situation. We are Located at 3065 Holland Rd. Va Beach Va 23453 and our phone number is (757-301-6399)
- Napa BP