Virginia Beach Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 2:00 PM
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3

BE WEARY! Last Sunday dropped the work van off to get looked at and they closed and parked my van outside in the parking lot with $1000s worth of parts and tools inside and NEVER EVEN CALLED!!!! How do you do that? Thankfully I have a spare key and went and got it... manager called and apologized and made it right so I scheduled the repair to be done a week later(tomorrow). Got a call today at 11:30am saying even though I have a scheduled appointment that I scheduled a week ago....... they are closing because they think they will be slow. I have a fleet account with them and was very happy with past service but they got me again! Now I have to go ANOTHER week without a repair! Lame! I'd stay away! ** Update ** They asked one of the mechanics if he'd be willing to come in and work on the van. He agreed and the manager opened the shop to take care of my appointment. I left at 3 stars because I had to deal with the situation. The WORK is great. He found spark plugs that had never been changed even though I paid another company to change all of them 2 years ago. Also, pointed out a few other things and made recommendations. They made it right in my book and I went back today so they haven't lost my business. If they can keep up the good work I'll continue to go and soon may be recommending them again. Let me say this one more time. The work they do is great!

Mr. Robert, We would like to apologize for your negative experience at that location, We are a New shop at a different location, with New management and New technicians. We would like to learn more about your situation. We are Located at 3065 Holland Rd. Va Beach Va 23453 and our phone number is (757-301-6399)

- Napa BP
2

They left me sitting in the waiting room for an hour and a half before they told me I couldn't be seen today. What a waste of time.

Ms. Christie, We would like to apologize for your negative experience at that location, We are a New shop at a different location, with New management and New technicians. We would like to learn more about your situation. We are Located at 3065 Holland Rd. Va Beach Va 23453 and our phone number is (757-301-6399)

- Napa BP
5

It's the Napa name and service we all know and love

5

I dented one of my rims and chose to buy a new one online rather than go to the dealer where it would cost 3 times as much. Anyway Napa is one of the few places that would install my old but still good tire onto a new rim and then install it on my vehicle for me. It was only about $16 for them to do so. Comment from Napa C. of Napa BP Business Owner 5/29/2017Thank you Diana, for the 5 star rating. We are happy to hear that we could be of service to you for a reasonable price. We hope to service your vehicle next time and appreciate your recommendation! Read more

5

I give them 5 stars for responsiveness and friendliness. My car overheated down the street from their shop and my teenage daughter was driving and had to leave the car in the road and wait to be rescued. I was unable to get to her since she was driving my car, I called NAPA super car care center asking if i get my car towed their and told them my car was in the middle of the road on Dam Neck just a few hundred feet from them. They said they would go check it out and let me know. They were great! I was impressed that they didn't just blow it off or say they didn't have time. They were able to get the car to the shop and do a block test on it. While they said I needed a replacement engine and I turned down this repair due to costs vs. buying another car, I had the car towed home after to die. Despite not having had work performed here, i would definitely recommend them. I am so grateful that they were there during this ordeal. :-)

1

I went in to get a quote and see how much it be to get my muffler put on they said 3 1/2 hours of labor and $300 so I went to a specialized muffler shop they did it for $80 in 45min don't go there for muffler work they don't know what they are doing and will try to take all your money for nothing

Dear Zachary We would like to apologize for your negative experience at that location, We are a New shop at a different location, with New management and New technicians. We would like to learn more about your situation. We are Located at 3065 Holland Rd. Va Beach Va 23453 and our phone number is (757-301-6399)

- Napa BP
5

Not only is the staff friendly but they provide great service. I submitted an online inquiry to schedule an appointment for an inspect and oil change. A woman called the next morning and told me she was able to take my car the same day- and this was on a Saturday morning. I dropped my car off in the afternoon and she finished it the same day. She also made it a point to call me as soon as it was done in case I needed it same day. I thought this was very kind as I have had issues with other businesses and their work ethic and communication with customers. I will be returning next time because not only was the service prompt but they are trust worthy too :) Comment from Napa C. of Napa BP Business Owner 5/29/2017Thank you Haley, for the 5 star rating. We are happy to hear that you find our staff friendly and that we provide great service. We appreciate your observation of how we try to be prompt and communicate with all of our customers. We hope to service your vehicle next time and appreciate your recommendation! Read more

4

We have had a few things done here, from oil changes to replacing the power window regulator. The staff is very helpful and the prices seem fair. This is the only place we use for car repair.

4

They have a great waiting area with free wifi. Can't ask for much else.

Thank you Kristin, for the 4 star rating. We appreciate the compliment on the waiting area and our complimentary free WiFi! We hope to service your vehicle next time as well!

- Napa BP
4

I really like this place. The staff is friendly and knowledgeable plus, I feel that they do a good, professional job.

Thank you Jackie, for your very kind words and honest review. We hope that you continue to choose us to service your vehicle in the future!

- Napa BP