I would not recommend this place. I went here for the first time last week, 9/5/16, for a vehicle inspection for my Toyota. There were two issues. One was my headlights, which I was a little uncertain about but I went ahead and told them to restore them since they would not pass them without it. They charged $90 which is about the going rate unless you are a Sam's Club member, which I am, so I should have had it done there. But hindsight is 20/20. So then they also told me of another issue but said they needed to diagnose it first and asked me if I wanted that done. I said yes, since my vehicle would not pass inspection unless they fixed it. I was at the place at 1:30 thinking they would be done by then and they said they are still checking, should be another hour. I sat there and watched my car sit while no one worked on it and kept asking about it and kept getting the same answer. I finally went directly up to the tech who was supposed to be working on it to ask him what the hell was going on and he said "oh, you're car has been done for a few hours now, we will have to fail it unless you want us to fix it." Well long story short, they had my car from 9 am until they closed and still could not tell me much other than they "think" they know what the problem was. The tech then proceeded to tell me he is not a Toyota technician and not 100% sure but could order the part. He also advised he looked up what the dealership would charge and it was around $1,200 so he would do it for a little less than that. I said thanks but no thanks, just fail me and I will take my car to the dealership myself. My problem is if you knew that you are not a technician and not that knowledgeable about my car to begin with, you should have told me that up front rather than offer to do a $100 diagnostic only to tell me you don't know for sure what is wrong. In the end I took my car to the Toyota dealership which I should have done from the beginning, they had it fixed in a day and only charged me $700 which included a new full inspection which they did at no charge. I would strongly encourage anyone to not take their vehicle here.
Mr. Joseph we would like to apologize for your negative experience at that location, We are a New shop at a different location, with New management and New technicians. We would like to learn more about your situation. We are Located at 3065 Holland Rd. Va Beach Va 23453 and our phone number is (757-301-6399)
- Napa BP