Virginia Beach and Norfolk Auto Repair

Was looking for a trustworthy mechanic. I have been ripped off several times being a woman looking for automotive repair. Eric was amazing explaining everything and prioritizing my repairs. Customer for life. Thanks a lot!!

Great, Friendly Service and Honest People this car repair shop has everything...FREE WI-FI AND SHUTTLE SERVICE, FREE COFFEE OR FOUNTAIN DRINKS, great ambience of course friendly people.. I always get reliable and trusted information from NAPA BP. They don't try to sell you any service that your car don't need. I went there from a simple oil change but will be back when my car needs service. NOW I'M A NAPA BP CUSTOMER FOR LIFE :)

I went here for the first time today. The people were so friendly, both in the automotive services side & the gas station. They were also quick & efficient. I will definitely be getting my repairs & maintenance done here from now on. Thanks everyone! Especially the young lady in the office part. I'm terrible with names so I don't remember hers, but she was very nice and had great conversation.

Very trustworthy. Brought my car in for some AC issues and they found it was a lose relay or something. I paid less than $20 for something other places might try and rip you off.

Sophia was super courteous. The guys were polite and made sure to explain the issue. Thankful to have brought it in for a routine alignment only to discover a more immediate repair needed.

Very trustworthy. Brought my car in for some AC issues and they found it was a lose relay or something. I paid less than $20 for something other places might try and rip you off.

Hello, To respond and elaborate on my initial review, the alignment machine was not operable for the third time I contacted you on August 6th and for my apt on August 1st(he second time your machine was inoperable), no one ever informed us until after we arrived for our appointment. Bottom line, call your customers who have an alignment scheduled to tell them the alignment machine is down! Its common courtesy and good business! Luckily Groupon refunded me for this.

I wanted to give this place an opportunity to remedy the situation before I left a negative review but the manager just couldn't rise to the occasion. I scheduled and alignment with this company and when arriving for my appointment, on time, we are advised that the alignment machine is broken. We then got rescheduled and again the machine was broken and again, no call to advise us of the broken machine. When the rude manager called me back me after dealing with a rude receptionist, he was combative and said that "he can't call all of his customers back to let them know the alignment machine is broken", which is ridiculous for customers who have an alignment scheduled!!! I guess he would have customers waste their time by coming in to an appointment when their machine wasn't operable. Wow, what terrible customer service this place offers. My advice, DON'T go here! Shame on you guys Napa BP!