Virginia Beach and Norfolk Auto Repair

I would not recommend this place. I went here for the first time last week, 9/5/16, for a vehicle inspection for my Toyota. There were two issues. One was my headlights, which I was a little uncertain about but I went ahead and told them to restore them since they would not pass them without it. They charged $90 which is about the going rate unless you are a Sam's Club member, which I am, so I should have had it done there. But hindsight is 20/20. So then they also told me of another issue but said they needed to diagnose it first and asked me if I wanted that done. I said yes, since my vehicle would not pass inspection unless they fixed it. I was at the place at 1:30 thinking they would be done by then and they said they are still checking, should be another hour. I sat there and watched my car sit while no one worked on it and kept asking about it and kept getting the same answer. I finally went directly up to the tech who was supposed to be working on it to ask him what the hell was going on and he said "oh, you're car has been done for a few hours now, we will have to fail it unless you want us to fix it." Well long story short, they had my car from 9 am until they closed and still could not tell me much other than they "think" they know what the problem was. The tech then proceeded to tell me he is not a Toyota technician and not 100% sure but could order the part. He also advised he looked up what the dealership would charge and it was around $1,200 so he would do it for a little less than that. I said thanks but no thanks, just fail me and I will take my car to the dealership myself. My problem is if you knew that you are not a technician and not that knowledgeable about my car to begin with, you should have told me that up front rather than offer to do a $100 diagnostic only to tell me you don't know for sure what is wrong. In the end I took my car to the Toyota dealership which I should have done from the beginning, they had it fixed in a day and only charged me $700 which included a new full inspection which they did at no charge. I would strongly encourage anyone to not take their vehicle here.

One star is one too many for this place. It's unfortunate because we DID encounter one hard working and honest employee, but as a whole this business was unprofessional, slow, incompetent, and shady. We were charged $400 on something that, oooops, actually didn't need to be repaired. We were told that we needed an additional $800 worth of repairs, but we found out, thanks to Chris the manager, that it actually didn't need replaced at all, it was a free tweek to the breaks, problem solved. Picked up the car and 6 minutes down the road it broke down with a totally unrelated problem that we didn't have when we dropped it off....$4,000 fix. WHAT? This isn't to mention how they lost our car keys overnight or how it took 6 hours to change the oil. RUN AWAY from this place, FAST!

I really like this place. The staff is friendly and knowledgeable plus, I feel that they do a good, professional job.

Had a groupon for oil change & rotate the tires. The lady said a multipoint inspection was also included free (as I was talking to her about my brakes) I had an appt & it took 1 1/2 hours! Which is ridiculous for an oil change and I had an appt! They certainly didn't look busy either. Tires were not rotated & there was nothing on paperwork describing an inspection or any results. After being there that long I didn't question anything. Had to go. But certainly will not return or recommend to anyone!!

Had a groupon for oil change & rotate the tires. The lady said a multipoint inspection was also included free (as I was talking to her about my brakes) I had an appt & it took 1 1/2 hours! Which is ridiculous for an oil change and I had an appt! They certainly didn't look busy either. Tires were not rotated & there was nothing on paperwork describing an inspection or any results. After being there that long I didn't question anything. Had to go. But certainly will not return or recommend to anyone!!

Fantastic place to go, excellent service and the service desk representative is exceptional!

Come to find out even if you make an appointment, if you use a groupon you go to the back of the line. The guy did not want to get into it because he said it was Sunday.