At NAPA BP, we want our Virginia Beach customers to have the opportunity to feel comfortable in their vehicle. You can leave the repairs and services to our professionals, but please don't hesitate to ask us questions about why a service is needed or how it occurred. Give us a call at 757-301-6399, and we will be happy to speak with you. Here is some valuable information on brake issues and corrective services NAPA BP offers.
Brake Pad & Shoe Replacement
Brake pad problems can usually be identified by squealing brakes. If your brake pads deteriorate completely, you'll hear a grinding metal-on-metal sound when braking, meaning that it's too late and you're ruining your rotors or drums! Those with knowledge of auto repair may be able to fix this at home, but you should always see an auto repair professional immediately if you have brake problems.
In a disc brake system, rotors are attached to your vehicle's wheels. When the brake pads grip the rotor, they bring both the rotor and wheels to a stop. However, the friction causes grooves and cracks to appear over time. Resurfacing brings the rotor back to a "like-new" condition, reducing squealing and wobbling. NAPA BP will give your rotors a thorough inspection and recommend your best course of action.
The brake caliper houses your brake pads and fits around the rotor like a clamp, pressing the pads against the rotor when you brake. A brake caliper problem could cause uneven braking, making your car slide forward when you brake. Uneven braking can also cause your vehicle to slide out of control in bad weather conditions, so contact NAPA BP as soon as possible.
A brake hose is a tube carrying pressurized brake fluid from the master cylinder to the brakes. A crushed hose can cause a lagged or slow brake, and a leak in the hose can cause the brake, or the entire brake system, to fail. These don't need to be replaced often, but should be replaced at the first sign of cracking or wear.
Brake Fluid Flushes
Brake fluid will absorb water from the air over time, causing the brake system to become less effective and the fluid to become corrosive, possibly damaging the system. It is important to perform a brake fluid flush regularly to ensure that your vehicle is using fresh fluid. Talk to our technicians at NAPA BP about when it's time for a brake fluid flush.
Anti-Lock Brake System
Anti-lock Brake Systems (ABS) ensure that the wheels don't stop rotating during braking, preventing the car from skidding and offering greater control. If your ABS light comes on, visit NAPA BP where we will be happy to diagnose and fix the problem.
We have had a few things done here, from oil changes to replacing the power window regulator. The staff is very helpful and the prices seem fair. This is the only place we use for car repair.
I went here for my inspection in October, they were very friendly and helpful, I couldn't drop my car off so I had to wait in their customer lounge. It took less time than expected and their lounge was very cozy! I am definitely coming back next year!
Excellent service. They went above and beyond making sure everything was taken care of. I would highly recommend.
I got my car inspected and they explained the items needed to pass inspection and fixed them for an affordable price.
Great place, good people working there.
They are a pretty good bunch of guys. The staff is very knowledgeable. The location is very visible and located right on Dam Neck Rd near Holland Rd. I've been taking my cars there since they opened a few years ago. They are accurate when they tell you when you're car will be ready and they are very good at notifying you with updates. When the estimates were a little too high for my budget, they worked to help find cheaper parts or alternate solutions. Sometimes you'll have to press them for that information though. The staff has showed great patience and willingness to help even when I had a million questions to try to figure out if I could postpone some repairs or try to do them myself. They have been very instrumental in a few of my DIY projects and were very open and honest about sharing their expertise. I think that's the biggest reason why I have come to trust them. Oh yeah, their waiting area is big and quite nice. There's free coffee, tv, and wifi too. I don't like having my cars in for repairs but this is a pretty good place to go.
I give them 5 stars for responsiveness and friendliness. My car overheated down the street from their shop and my teenage daughter was driving and had to leave the car in the road and wait to be rescued. I was unable to get to her since she was driving my car, I called NAPA super car care center asking if i get my car towed their and told them my car was in the middle of the road on Dam Neck just a few hundred feet from them. They said they would go check it out and let me know. They were great! I was impressed that they didn't just blow it off or say they didn't have time. They were able to get the car to the shop and do a block test on it. While they said I needed a replacement engine and I turned down this repair due to costs vs. buying another car, I had the car towed home after to die. Despite not having had work performed here, i would definitely recommend them. I am so grateful that they were there during this ordeal. :-)
Friendly staff & affordable. Highly recommend!