Looking for an auto repair estimate for parts or service in Portsmouth, VA? Since 2018, NAPA BP has been delivering professional and competitively priced auto repair to the Portsmouth area.
Today, people want to hold on to their older cars or trucks longer, and we understand. That's why we provide preventative maintenance like oil changes and other typical services including 4x4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Inspections and Emissions, Miscellaneous Services, Quick Lube Services, Tires, Towing, Transmission Services and Undercar Services that older vehicles often need.
Trust NAPA BP, where we understand what you are looking for in auto repair. At our shop, customer satisfaction is the ultimate goal!
We have had a few things done here, from oil changes to replacing the power window regulator. The staff is very helpful and the prices seem fair. This is the only place we use for car repair.
I went here for my inspection in October, they were very friendly and helpful, I couldn't drop my car off so I had to wait in their customer lounge. It took less time than expected and their lounge was very cozy! I am definitely coming back next year!
Excellent service. They went above and beyond making sure everything was taken care of. I would highly recommend.
I got my car inspected and they explained the items needed to pass inspection and fixed them for an affordable price.
Great place, good people working there.
They are a pretty good bunch of guys. The staff is very knowledgeable. The location is very visible and located right on Dam Neck Rd near Holland Rd. I've been taking my cars there since they opened a few years ago. They are accurate when they tell you when you're car will be ready and they are very good at notifying you with updates. When the estimates were a little too high for my budget, they worked to help find cheaper parts or alternate solutions. Sometimes you'll have to press them for that information though. The staff has showed great patience and willingness to help even when I had a million questions to try to figure out if I could postpone some repairs or try to do them myself. They have been very instrumental in a few of my DIY projects and were very open and honest about sharing their expertise. I think that's the biggest reason why I have come to trust them. Oh yeah, their waiting area is big and quite nice. There's free coffee, tv, and wifi too. I don't like having my cars in for repairs but this is a pretty good place to go.
I give them 5 stars for responsiveness and friendliness. My car overheated down the street from their shop and my teenage daughter was driving and had to leave the car in the road and wait to be rescued. I was unable to get to her since she was driving my car, I called NAPA super car care center asking if i get my car towed their and told them my car was in the middle of the road on Dam Neck just a few hundred feet from them. They said they would go check it out and let me know. They were great! I was impressed that they didn't just blow it off or say they didn't have time. They were able to get the car to the shop and do a block test on it. While they said I needed a replacement engine and I turned down this repair due to costs vs. buying another car, I had the car towed home after to die. Despite not having had work performed here, i would definitely recommend them. I am so grateful that they were there during this ordeal. :-)
Friendly staff & affordable. Highly recommend!